Terms &
Conditions
• The customer acknowledges that
he/she read and is aware of all subscription terms and
conditions for Zain services, in addition to all the
relevant details found on the company's website. The
customer hereby undertakes to carry out all of his/her
obligations owed to the company. The customer hereby
declares his/her knowledge and consents that this
electronic application is an integral part of the main
subscription contract and the general terms with Zain
for the mentioned line subscription and is associated
with the existence or non-existence of the terms, and
its provisions shall be applied in all that is not
mentioned in this application. The customer also
acknowledges that adding the service via the electronic
application of Zain is considered an acceptance of these
terms, and acknowledges his/her acceptance to deal with
Zain through the electronic application of Zain and in
accordance with the procedures followed by Zain.
• The agreed data transfer service speed may be affected
by the volume of use. The customer hereby acknowledges
and agrees that the weakness of the coverage or failure
to reach the stated maximum speed for reasons beyond
Zain's control and in a specific location shall not be
considered a breach of the services provided. The fair
usage policy shall be applied during the month for any
over usage of data (including uploading and downloading
data). In the event the usage limit is reached, the
internet service will be suspended until the end of the
month in which usage is exceeded. The usage, speed and
price volumes are subject to change and adjustment
according to Zain's procedures.
• In the event of the suspension of the line or service
permanently or temporarily for non-payment or the
assignment of the line to any other customer or transfer
to another plan with a lower monthly subscription or
cancellation of the line or service before the end of
the commitment period. The customer shall pay the fees
owed for the service added through the electronic
application. The Customer undertakes to pay all amounts
due and resulting from any use (as a result of
purchasing additional data transfer capacity) that
exceeds the permissible monthly subscription value.
• The International voice call prices are subject to the
prices of the Ministry of Communications, the regulation
and the company procedures. Charges on International
roaming for voice services or data transmission
(internet) are charged according to each country’s
network prices, without the slightest liability on Zain
in relation to the prices of foreign companies. Zain
shall not be held responsible for customer’s unawareness
of the costs of using voice or data services during
international roaming.
• The client acknowledges his/her consent to collect and
process data and/ or use the data recorded in the
information system in direct and indirect contact for
the purposes of telemarketing, e-mail marketing, social
media ... etc. In addition to the field survey work for
the development of the company's services in accordance
with the regulations of the Communications and
Information Technology Authority.
• The Client acknowledge and agrees that Zain will
update his personal data directly through the Public
Authority For Civil Information, according to the
determined fees.